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companies are focused on finding and keeping the most important asset any business has; customers.
One of the most exciting developments in CRM technology is the emergence of advanced open source
CRM applications allowing customers to freely and deeply integrate multiple business systems in support
of business strategy and not the other way around. By their very nature, open source applications are less
expensive to acquire, deploy and support than proprietary solutions. Yet these systems provide
enterprise-class security, scalability, and features at a price and in a form accessible to businesses of all
sizes.
Relationship Management:
Full featured enterprise-quality CRM
solution without the high costs of
deployment and support.
Centric CRM is the world's most
advanced open source Customer
Relationship Management (CRM)
system. Under continuous development
for seven years, Centric CRM comprises
over 2 million lines of Java. It is mature,
feature rich, and in use by very large
customers such as the Weather
Channel. It is inexpensive enough for the
SMB market but has the stability, security
and scalability for Fortune 100
companies.
following:
* Sales and Leads Management
* Marketing Campaigns
* Help Desk
* Customer Surveys
* Business Process Management
* Collaborative Project Management
* Reporting, Dashboards
* Enterprise Content Management
* Website Authoring
Centric is also enterprise-ready, including significant functionality for:
* Advanced Authentication and Encryption
* Logging and Administration
* Ease of Integration
* Scalability and Portability
Includes Telephone / Mobile connectivity:
* VoIP Integration (Asterisk)
* IM Integration (Jabber. XMPP)
* Web Services API
* Email and calendar connectivity
* Voice Recognition
* Tablet-PC Interface for Natural Handwriting
Supported Platforms:
* Windows
* Linux
Thin-client Based:
* Runs on most browsers, including IE6 and higher, Firefox 1.5 and higher, and Safari.