ITIL IT Infrastructure Library
				The IT Infrastructure Library, ITIL (®), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. This directory is intended to serve as a start point for your ITIL/ITSM needs. Whether you are entirely new to the topic, or whether you are a seasoned practitioner, you should hopefully find something of value. The ITIL (IT Infrastructure Library) consists of 7 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; Security Management; The Business Perspective. Although the UK Government created the ITIL, it has rapidly been adopted across the world as the standard for best practice in the provision of IT Service. The main focus of IT Service Management (ITSM) itself is generally divided into two main areas, Service Support and Service Delivery. Together, these comprise the disciplines that embrace provision and management of effective IT services. To find out more click here..........